Sunshine Coast and Country Property respects your right to privacy. We are bound by the Australian Privacy Principles (12th March 2014) contained in the Privacy Act 1988. Those Principles regulate how we collect, store, use and disclose personal information about you and other individuals.

Collection of personal information
Whenever you deal with Sunshine Coast and Country Property, whether as a current or prospective seller, buyer, lessor or lessee, we will collect personal information in order to provide services to you. We do not collect personal information unless it is reasonably necessary for, or directly related to, one or more of the services we provide or functions we carry out.

The types of personal information we generally collect include but is not limited to:
• Name;
• Date of birth;
• Residential address;
• Postal address;
• Email address;
• Home telephone number;
• Work telephone number;
• Mobile telephone number;
• Your employment details;
• Financial information including details of your employer, income, name of bank, financial or insurance institution;
• The value of your property;
• Details of your spouse, de facto, dependent children, and roommates;
• Details of properties owned by you;
• References;
• Copies of photo identification (eg. drivers licence, passport, student ID; or
• Any other personal information relevant to the service we are providing to you.

We will not ordinarily ask you to provide sensitive information. However, there may be circumstances where the information provided by you reveals sensitive information. For example: you may require a property with particular features, such as wheelchair ramps. This may reveal health information.
We will only collect sensitive information in circumstances where:
• It is reasonably necessary for one or more of the services we provide or functions we carry out; and
• You consent to the collection of the information; or 
• We are required or authorised by law to collect the sensitive information.

How do we collect your personal information
We will, if it is reasonable or practicable to do so, collect your personal information directly from you. This may happen when you fill out an application form or registration book at “open for inspections”, appointment forms, agreements, or when you give us personal information in person, or via telephone, email, by entering into a competition or promotion with us, participate in a survey including an “after sales service” follow-up, correspondence or on our website or other electronic communication channels.

Sometimes we will collect personal information from a third party or a publicly available source, such as social media. For example, we may collect personal information from other agents, a credit reporting agency, your legal adviser, your past or current employers, your previous lessors or property managers,

strata or body corporate or on-site managers, from our suppliers, and tenancy information services or databases.

If we receive personal information that we did not solicit, we will determine as soon as reasonably practicable whether we could have lawfully collected that information as part of our functions or activities. If we are not satisfied that we could have lawfully collected the information, then we will (if it is lawful and reasonable) destroy the information or ensure that it is de-identified.

You may choose to deal with us anonymously or under a pseudonym where lawful and practical. Where anonymity or use of a pseudonym will render us unable to provide the relevant service or do business, we may request that you identify yourself. For example, whenever documents are to be submitted to government agencies or financial institutions, it is essential that we record your name accurately.

Information that is gathered from web page visits
In common with other websites, log files are stored on the web server saving details such as the visitor's IP address, browser type, referring page and time of visit. Cookies may be used to remember visitor preferences when interacting with the website. Where registration is required, the visitor's email and a username will be stored on the server.

How the information is used
The information is used to enhance the visitor's experience when using the website to display personalised content and possibly advertising. Email addresses will not be sold, rented or leased to 3rd parties. Email may be sent to inform you of news of our services or offers by us or our affiliates.

Visitor options
If you have subscribed to one of our services, you may unsubscribe by following the instructions which are included in the email that you receive. You may be able to block cookies via your browser settings but this may prevent you from access to certain features of the website.

Cookies
Cookies are small digital signature files that are stored by your web browser that allow your preferences to be recorded when visiting the website. Also they may be used to track your return visits to the website. 3rd party advertising companies may also use cookies for tracking purposes.

Google ads
Google, as a third party vendor, uses cookies to serve ads. Google's use of the DART cookie enables it to serve ads to visitors based on the sites they visit on the Internet. Website visitors may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

Use and disclosure of personal information
Personal information collected by Sunshine Coast and Country Property will ordinarily be used for the following purposes:
• Assisting you to sell your property;
• Assisting you to purchase a property;
• Assisting you to lease a property (either as lessor or lessee);
• Assisting you to obtain a loan;
• Assisting you with payment or refund of a bond;
• Assisting you with tenancy disputes;
• Coordinating repairs or maintenance to a property owned or leased by you;
• Recording or accessing information at the Titles Registry Office or other governmental agency;

• Recording or accessing information at the Residential Tenancies Authority;
• Recording or accessing information on tenancy information services or databases;
• Client and business relationship management; or
• Marketing of products and services to you.

In order to achieve the purposes described above, we may disclose your personal information to the persons/organisations described below:
• In the event that you are a seller or a lessee, we may disclose your personal information to prospective buyers of the property owned or leased by you.
• In the event that you are a buyer or a lessee, we may disclose your personal information to the sellers of the property you are purchasing or leasing.
• Your legal advisor(s) and the legal advisor(s) representing the other party(s) involved in your transaction.
• Your financial institution and/or financial advisor.
• Insurance providers and brokers.
• Utility providers and utility connection service providers.
• Persons or organisations involved in providing, managing or administering your product or service, including independent contractors engaged by us as real estate agents.
• Tradespeople engaged by us to repair or maintain a property owned or leased by you.
• Organisations involved in maintaining, reviewing and developing our business systems, procedures and infrastructure including maintaining or upgrading our computer systems.
• Persons or organisations involved in purchasing part or all of our business.
• Organisations involved in the payments systems including financial institutions, merchants and payment organisations.
• The Titles Registry Office or other government agency.
• The Residential Tenancies Authority.
• Tenancy information services or databases.
• Real estate peak bodies.
• Real estate websites.
• Police.

We will only use and disclose personal information for the primary purpose for which it was initially collected, or for purposes which are directly related to one of our functions or activities.
We will not disclose your personal information to government agencies, private sector organisations or any third parties unless one of the following applies:
• You have consented.
• You would reasonably expect, or you have been told, that information of that kind is usually passed to those individuals, bodies or agencies.
• It is otherwise required or authorised by law.
• It is reasonably necessary for enforcement related activities conducted by, or on behalf of, an enforcement body (e.g. police, ASIC, Immigration Department).

Personal information provided to Sunshine Coast and Country Property may be shared with its related companies. We will take all reasonable and practical measures to keep such information strictly confidential.

In the course of providing services to you, it may be necessary for us to enter your personal information into forms generation software and real estate websites. Depending on the terms of use of such software

and websites, a third party may acquire rights to use or disclose information entered into the relevant forms or websites.

The collection and use of personal information by third parties may be subject to separate privacy policies or the laws of other jurisdictions.

Sunshine Coast and Country Property may transfer your personal information to overseas countries in order to perform one or more of our functions or activities. In these circumstances, we will take reasonable steps to ensure that the overseas recipient does not breach the Australian Privacy Principles in relation to the information.

Like many other businesses in Australia, Sunshine Coast and Country Property may rely on third party suppliers or contractors to provide specialised services such as web hosting, cloud computing technology and data storage services. If personal information is provided to these suppliers and contractors in order to enable them to perform the agreed tasks, we will make every effort to ensure that the supplier or contractor handles the personal information in accordance with the Act and the Australian Privacy Principles. We will also require all suppliers and contractors to provide privacy undertakings and enter into confidentiality agreements.

There may be limited circumstances in which it is necessary for us to collect a government related identifier such as your tax file number or Centrelink reference number. We will not use or disclose your government related identifiers unless we are required or authorized to do so by law or by a court or tribunal order, or in order to fulfill our obligations to a State or Territory authority.

Marketing our products and services

Sunshine Coast and Country Property may use or disclose your personal information to let you know about products and services in which you may be interested. You can contact us at any time if you no longer wish us to market our products and services to you (see the Contacting Us section for more information).

Accuracy of personal information

Sunshine Coast and Country Property will take reasonable steps to ensure that all personal information it collects, uses or discloses is accurate, complete and up-to-date. If you believe your personal information is not accurate, complete or up-to-date, please contact us (see the Contacting Us section for more information).

Security of information
Your personal information may be stored in hard copy documents or electronically. Sunshine Coast and Country Property is committed to keeping your personal information secure and safe. Some of the ways we do this are:
• Requiring employees and contractors to enter into confidentiality agreements.
• Taking all reasonable steps to ensure that the personal information we hold bout you is not subject to loss, misuse or unauthorised access or alteration.
• Secure hard copy document storage (i.e. storing hard copy documents in locked filing cabinets).
• Security measures for access to our computer systems.
• Providing a discreet environment for confidential discussions.
• Access control for our buildings.
• Security measures for our websites.

We review and update our security measures from time to time.

In addition, we will review the personal information and sensitive information held by us from time to time, ensuring that information which is no longer needed for a purpose for which it was initially collected is destroyed or de-identified.

Your privacy on the internet

Sunshine Coast and Country Property takes care to ensure that the information you provide to us via our website is protected. For example, our website has electronic security systems in place, including the use of firewalls and data encryption. You may be able to access external websites by clicking on links we have provided. Those other websites are not subject to our privacy standards, policies and procedures. You will need to contact or review those websites directly to ascertain their privacy standards, policies and procedures.

Access to personal information
You may request access to personal information that Sunshine Coast and Country Property holds about you (see the Contacting Us section for more information).

We will acknowledge your request within 3 business days of the request being made. Access will usually be granted within 30 business days of our acknowledgment or, if the request involves complex considerations or voluminous photocopying or scanning, within 60 business days. We will let you know which timeframe applies to your request and if any delays are anticipated.

You will need to verify your identity before access to your personal information is granted.

While we cannot and do not charge an "application fee" for you applying to access your personal information, we may charge a fee for actually giving you access to your personal information in your preferred format (where reasonable and possible), which will cover our costs involved in locating and collating information as well as reproduction costs.

Once your request has been processed by Sunshine Coast and Country Property, you may be forwarded the information by mail or email or you may personally inspect it at the location where the information is held or another appropriate place. Whenever possible, we will endeavour to make the information available to you in the manner requested by you unless it is unreasonable for us to do so (e.g. if you have asked for the information to be emailed to you, we will endeavour to email the information to you. If the file size would be too large, we may send you the information by hard copy instead of email).

If you are aware that we hold personal information about you that is no longer accurate, complete or up-to-date, please contact us (see the Contacting Us section for more information).

If you request access to your personal information, or if you request that we correct your personal information, we will allow access or make the correction unless we consider that there is a sound reason to withhold the information, or not make the correction.

Under the Act, we may refuse to grant access to personal information if:
• We believe that granting access would pose a serious threat to the life, health or safety of any individual, or to public health or public safety;
• Granting access would have an unreasonable impact upon the privacy of other individuals;
• Denial of access is required or authorised by law or by a Court or Tribunal order;
• Giving access would be unlawful;
• The request for access is frivolous or vexatious;
• Legal proceedings are underway or anticipated and the information would not be accessible by way of the discovery process in those proceedings;

• Giving access would reveal our intentions in relation to negotiations between us and you in such a way as to prejudice those negotiations;
• Giving access is likely to prejudice enforcement related activities conducted by, or on behalf of, an enforcement body;
• Giving access is likely to prejudice action being taken or to be taken with respect to suspected unlawful activity or serious misconduct relating to our functions or activities; or
• Giving access would reveal information in connection with a commercially sensitive decision-making process.

If we do not agree to make a correction to your personal information, you may provide a statement about the requested corrections, and we will ensure that the statement is apparent to any users of the relevant personal information.

If we do not agree to provide access to your personal information or to correct your personal information, we will provide written reasons for the refusal and the mechanisms available to complain about the refusal (see the Complaints section for more information).

Contacting us: 

You may contact us by mail, email or telephone as follows: 

Mail: Suite 12, 2 Main St, Buderim Qld 4556

Email: admin@candcproperty.com.au

Phone: 07 5476 7654

Complaints
If you consider that there has been a breach of the Australian Privacy Principles, you are entitled to complain to Sunshine Coast and Country Property (see the Contacting Us section for more information).

We will acknowledge receipt of a complaint within 2 business days.

We will investigate the complaint and attempt to resolve it within 20 business days after the complaint was received. Where it is anticipated that this timeframe is not achievable, we will contact you to provide an estimate of how long it will take to investigate and respond to the complaint.

If you consider that we have not adequately dealt with a complaint, you may complain to the Office of the Australian Information Commissioner on the below details:
Mail: Officer of the Australian Information Commissioner (OAIC), GPO Box 5218, SYDNEY NSW 2001
Email: enquiries@oaic.gov.au
Phone: 1300 363 992

(see the Your Privacy on the Internet section for more information)

Policy updates
Please note that this Privacy Policy may be updated from time to time.